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Organizational Behavior: Improving Performance and Commitment in the Workplace
by Jason Colquitt, Jeffery A. Lepine, Michael J. Wesson, Jeffrey A. Lepine
Book,
McGraw-Hill/Irwin
(January 2009)
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
by Fred Lee
Hardcover,
Health Forum
(June 2004)
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List Price: $33.00
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| 3. |
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Satisfaction: A Behavioral Perspective on the Consumer
by Richard L. Oliver
Hardcover,
McGraw-Hill College
(September 1996)
List Price: $129.95
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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
by Jeffrey Gitomer
Hardcover,
Natl Book Network
(September 1998)
List Price: $30.00
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Service Magic: The Art of Amazing Your Customers
by Ron Zemke, Chip R. Bell, Chip Bell
Paperback,
Kaplan
(May 2003)
List Price: $18.95
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The Ultimate Question: Driving Good Profits and True Growth
by Frederick F. Reichheld
Hardcover,
Perseus Distribution Services
(March 2006)
List Price: $24.95
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Superior Customer Value in the New Economy: Concepts and Cases
by William C. Johnson, Art Weinstein
Hardcover,
CRC Pr I Llc
(June 2004)
List Price: $59.95
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Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction
by Robert B. Woodruff, Sarah F. Gardial
Paperback,
Blackwell Pub
(January 1996)
List Price: $47.95
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Close to the Customer: 25 Management Tips from the Other Side of the Counter
by James H. Donnelly
Hardcover,
McGraw-Hill
(September 1991)
List Price: $24.95
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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
by Claes Fornell
Hardcover,
Palgrave Macmillan
(November 2007)
List Price: $27.95
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